Refund Policy - Nimbis Audio
Effective Date: July 31, 2025
Thank you for shopping at Nimbis Audio (https://nimbisaudio.com). We value your satisfaction and are committed to providing high-quality audio plugins and hardware products. Please read our refund policy carefully before making a purchase.
Digital Products (Plugins)
❌ No Refunds on Downloaded Plugins
Due to the non-returnable nature of digital software, we do not offer refunds once a plugin has been successfully downloaded or accessed, even if you have not installed or used it.
✅ Refund Before Download
If you have purchased a plugin but have not yet downloaded the product, you may request a refund within 24 hours of purchase by contacting support@nimbisaudio.com.
⚠️ Technical Issues
If you experience technical issues, please reach out to us. We will do our best to resolve the issue. Refunds will only be considered if we are unable to resolve a verified technical problem on compatible systems.
Physical Products (Hardware)
We accept returns or exchanges on hardware items under the conditions below:
✅ Returns
Return requests must be made within 7 days of delivery.
The item must be unused, in its original packaging, and in the same condition as received.
Proof of purchase is required.
🔁 Exchanges
If you receive a defective item or want to exchange it for another unit (subject to availability), please contact us within 7 days of delivery.
Exchanges are only offered for identical models or product variants (e.g., same item in different color if available).
❌ Non-Returnable Items
The following items are non-returnable and non-refundable:
Downloadable software products (e.g., plugins, VSTs, sound libraries)
Custom or modified hardware
Gift cards or discount codes
Damaged or Defective Hardware
If your hardware product arrives damaged or defective, please notify us within 3 days of delivery with photos and a description of the issue. Based on product availability, we will:
Replace the item at no additional cost, or
Offer a full refund (including shipping) if a replacement is not available.
Return Shipping
You are responsible for return shipping costs unless the item is defective or incorrect due to our error.
For approved defective returns, we will provide a prepaid return label.
Processing Time
Refunds and exchanges are processed within 5–7 business days of receiving the returned item.
Refunds will be credited to your original payment method.
Processing times may vary based on your payment provider.
Contact Us
If you have any questions about this Refund Policy or need help with a purchase, please contact us at:
